**1. INTRODUCTION**
Homesense Property Services Ltd, registered in England and Wales under company number 14778019, hereinafter referred to as the “Company”, provides plumbing, heating, and bathroom installation services. These terms and conditions outline the agreement under which we conduct business with our customers. "You" refers to the customer—individuals or organisations for whom the Company agrees to carry out work and/or supply materials. "Tradesperson/tradespeople" refers to the representatives appointed by the Company to perform the work.
The Company reserves the right to refuse or decline any work and to designate the tradesperson representing us. These terms and conditions may be updated periodically without notice. By utilising our services, you agree to these terms, as well as our Terms of Use and Privacy Policy. The most recent version will always apply. Jurisdiction for this agreement shall be governed by English law, and all parties submit to the jurisdiction of English courts.
**2. WHAT DO WE MEAN BY “SERVICES”?**
Our services encompass all work offered by Homesense Property Services Ltd, including but not limited to plumbing, heating, bathroom installations, gas appliances, emergency services, and commercial projects. This includes inquiries, estimates, quotations, project work, installations, repairs, emergency call-outs, servicing, and guarantees.
**3. HOURLY RATE WORK**
Charges for hourly rate work will consist of labor costs based on the time spent by the tradesperson, including reasonable time spent obtaining non-stocked materials, charged according to our current hourly rates. Only time directly related to your work will be charged; breaks taken by tradespeople are non-chargeable. All charges include VAT at the prevailing rate.
**4. FIXED PRICE WORK**
For fixed price work, the total charge provided will be a firm cost (excluding manifest errors), inclusive of labor and materials, and include VAT. A written estimate/quote will not exceed the actual time taken by more than 20%, except in certain circumstances such as additional work requested, price increases for materials, unexpected additional work, or manifest errors in the estimate/quote. Only written estimates/quotations will be binding; verbal estimates or those with manifest errors are not.
**5. INVOICES & PAYMENT**
Upon agreement to carry out the work, a deposit of 50% of the total charge is due two weeks prior to the start of the work. The Company reserves the right to request full payment in advance at our discretion. Upon completion of work, you will receive an invoice, with payment due on receipt. The Company may charge interest on overdue payments at the higher rate of either the Late Payment of Commercial Debts (Interest) Act 1998 or 10% per month, accruing daily. You accept sole liability to make payment in full, unless you disclose when initially instructing us, to carry out work and/or supply materials that you are acting on behalf of a third party. Invoice queries must be submitted in writing within three days of receipt.
**6. TIMEKEEPING**
We will make all reasonable efforts to ensure tradespeople attend as scheduled. However, we accept no liability for non-attendance or delays in material delivery due to incorrect, faulty or missing parts. We will not be liable for delays, or unforeseen circumstances beyond our control and will be entitled to a reasonable extension of time for fulfilling our obligations.
**7. DEPOSITS**
A deposit of up to 50% of the total fee is required upon acceptance of the written estimate/quotation, payable at least 14 days in advance of work commencement.If the work is due to start in less than 14 days, the deposit will be payable as soon as the work is booked in, by bank transfer.
The Deposit is non-refundable except as set out in our cancellation terms below.
If you request work to commence within the cooling-off period, you acknowledge that you will lose the right to cancel once the work has begun. If you cancel after work has started, you will be liable for payment proportional to the services provided.
**8. CANCELLATION**
**Cancellation During the Cooling-Off Period:**
If the agreement is not made on our premises, you have a statutory right to cancel within 14 days of contract formation. Cancellation must be communicated clearly via letter or email. A full refund will be processed within 14 days of cancellation.
If you request work to commence within the cooling-off period, you acknowledge that you will lose the right to cancel once the work has begun. If you cancel after work has started, you will be liable for payment proportional to the services provided.
**Cancellation Before Start Date:**
You may cancel the job before the start date. If canceled more than 14 days prior, the deposit and any other sums paid will be refunded. Cancellations less than 14 days before the start date may result in a deduction from the deposit for any loss incurred by the Company.
The Company may cancel the agreement due to personnel or material unavailability, with refunds processed within 14 days.
**9. GUARANTEE**
We provide a 12-month guarantee on labor against faulty workmanship from the date of completion, in addition to any manufacturer warranties. The guarantee is void if work is misused, tampered with, or if materials supplied by you are involved. We do not guarantee work on installations over ten years old.
We will accept no liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault.
We will not guarantee any work in respect of Blockages in waste or drainage systems.
Any work undertaken on instruction from you and against the written or verbal advice of the
tradesperson. Work is only guaranteed in respect of work directly undertaken by us and full payment having been made. Where we agree to carry out work on installations of over ten years old no warranty is given in respect of such work and we accept no liability
in respect of the effectiveness of such work.
**10 SATISFACTION**
Homesense Property Services Ltd are committed to providing professional service. However if after we have carried out the work, you are not wholly satisfied with our service(s) you must provide us with written notice within 12 months. You must allow us to inspect and rectify any issues. Failure to notify us will absolve us of any liability for defects.
**11. TITLE TO GOODS**
Goods supplied remain the property of the Company until full payment is received. You must insure the goods at replacement value, and we reserve the right to reclaim goods until payment is made.
**12. LIABILITY**
The Company is not liable for any loss, damage, or delay, costs or compensation (whether direct,
indirect or consequential) which may be suffered by a Client arising from or in any way connected with work recommendations not carried out by the Company or from work not undertaken by us. We will only rectify our own guaranteed work and are not liable for additional damages resulting from work not completed. We are not responsible for delays outside our control.
**FINAL STATEMENT**
These terms and conditions are final and available on our website, quotations, and invoices. They do not remove your rights regarding the quality of our work or faulty goods supplied as part of our service. If you disagree with any terms, please inform us immediately for a written compromise before work commences.
By entering into a contract with Homesense Property Services Ltd, you acknowledge that you have read, understood, and agree to these terms and conditions.
